PREPAID VISA FAQs
How does the Universal Gift Card Work?
The Universal Gift Card is a prepaid or stored-value card that carries a certain amount of spending power. Each time the card is used to make a purchase, the purchase amount is deducted from the card’s available balance. Singleload cards cannot be reloaded with more spending power.
How do I activate a card? why do I have to do this?
Once you have received the card, please visit www.universalgiftcard.com.au or phone the number shown on the card to confirm you possess the card legitimately – by entering your 4 digit authentication code – generally your date of birth. This is a necessary security step – the same as banks do when dispatching credit or debit cards through the post.
Does the card have an expiry date?
Yes. It will expire at the end of the month shown on the front of the card. This means that most cards have a life of about 12 months. Whatever value is left on the card after its expiry will not be available to you. We encourage you to use your card before it expires.
What should I do if my card is lost or stolen or damaged?
Phone 1800 174 239 immediately to report a stolen card, so we can stop any subsequent transactions from being authorised. If the balance on the card exceeds $15 at the time you report its loss, you may order a replacement card, which will be loaded with the balance of the lost / stolen / damaged card at the time its loss was reported, less an administration fee of $15.
Where can the card be used? where is it not accepted?
Universal Gift Cards can be spent in about 500,000 stores in Australia or 25 million stores overseas or for internet purchases — wherever VISA prepaid cards are accepted, provided the merchant can process it electronically.
Are there any transactions for which the card cannot be used?
The card can not be used for mail or telephone orders, and we suggest it not be used at automated fuel bowsers.
Are there any fees for using the card or checking the balance?
For single load Prepaid Visa Gift Cards there are no hidden costs:
- No monthly account fees
- No inactive card fees
- No fee to activate the card online or over the phone
- There may be a small fee to access your balance over the phone
- If you use a Universal Gift Card overseas, a foreign currency conversion fee of 3% of the transaction value will apply
Can I use the card to get cash from an ATM?
Only reloadable VISA cards can be used at ATM’s
What if the value of the purchase I want to make is greater than the value / balance on the card?
You will need to supplement the spending power on the card with cash or other payment method accepted by the merchant.
Why might a proposed transaction using my prepaid card be declined?
There are several possibilities:
- your card has not been activated
- the amount of the purchase exceeds the available balance. (Please refer to the following two questions and answers too.)
- your card has expired
- your card has been reported lost or stolen or has been suspended
- reserved funds have not yet been released
- the signature panel on the back of the card has not been signed, or your signature on the purchase receipt does not match the signature on the back of the card
How can I check the balance – the value left on the card?
By visiting www.universalgiftcard.com.au or by phoning the number shown on the card. Merchants can not do a balance enquiry through their point-of-sale system.
Can I see a list of purchase transaction made with the card?
Yes – by visiting www.universalgiftcard.com.au.
Are there any fees for using the card or checking its balance or transaction?
There are no fees for using your card. Visiting the web site is free – to check your card balance or transactions or for any other purpose. Reporting a lost / stolen card is free, but other phone calls will generally attract a small fee – but you will be advised of that fee and given the chance to hang up before any amount is charged to your card balance. Reloadable cards have a nominal monthly fee, but this is usually paid by our corporate clients, not each cardholder.
Do I have to remember a PIN?
If your card is a singleload card (4249 xxxx):
No. Your card does not have a PIN. But to check your card balance or transaction history, you will need to enter your 4 digit authentication code, generally the dd mm part of your date of birth.
If your card is a reloadable card (4365 xxxx):
Yes. You will need to enter your PIN when making purchases. (Your PIN is NOT the same as your 4 digit authorisation code for logging into our website.) You can reset your PIN on our website at any time.
What happens if I need to return an item to the merchant?
Each merchant has its own policy about accepting returned items. If a merchant does accept the return of goods purchased with a prepaid card, then the merchant can process a negative transaction so the spending power of the card is restored. However such credits are not immediate – please check your transaction history onwww.universalgiftcard.com.au
What are the terms and conditions of using Universal Gift Cards?
Please see the terms and conditions on www.universalgiftcard.com.au
What about Security?
Like all payment cards, prepaid cards should be safeguarded, treated like cash. However Universal Gift Cards are more secure than cash, because your signature (or a PIN for reloadable cards) is required for a purchase. And if your card is lost or stolen, you can report its loss so it can be disabled and replaced, unlike many store cards.